Shipping, Returns & Guarantees
Fused Glass by Brent Harding
Last updated: December 2025
Your privacy matters to me. This policy explains what information I collect, why I collect it, and how I protect it.
Our Promise
Every piece leaves my studio in perfect condition and is packed the same way I hand pieces to cruise passengers at the Sydney port: travel-tough and ready for the journey. If anything ever falls short of your expectations, I’ll make it right.
100% Satisfaction Guarantee
If you are not completely happy with your purchase, simply contact me within 30 days of delivery for a full refund or exchange. No restocking fees, no hassle, just return it in its original packaging and I’ll take care of the rest.
Shipping
-
All orders ship from Sydney, Cape Breton Island, Nova Scotia.
-
North American shipping via Canada Post, UPS, FedEx, or DHL (your choice at checkout).
-
Small items (ornaments, tea-lights, bowls, etc.) ship in crush-proof boxes with plenty of cushioning.
Typical delivery times (after your piece comes out of the kiln and cools):
Canada: 3-10 business days
USA: 5-14 business days
Exact rates and tracking are shown at checkout.
Damaged in Transit?
It almost never happens, but if it does:
-
Take photos of the box and the piece right away.
-
Email me the photos within 48 hours of delivery to info@fusedglassbybrentharding.com (or text them to 1-902-733-2174).
-
Keep everything - box, packing, and piece - until we sort it out.
I’ll ship a replacement the same week (or issue a full refund if you prefer). You’re never out of pocket.
Questions?
Email: info@fusedglassbybrentharding.com
Call or text: 1-902-733-2174
I answer personally, usually the same day.
Thank you for bringing a little Cape Breton light into your home.
- Brent